The team at Ella g wants you to love your beautiful bags as much as we do! If for any reason, you are unsatisfied with your purchase, we want to know!
For all consumer concerns email sales@ella-g.com or customercare@ella-g.com. Please indicate the date and location of purchase along with a detailed description of your concern. A valid receipt is required for all returns and exchanges. We will do our best to respond within 48 hours.
All unused and unworn product may be exchanged for similar product or credit within 30 days of purchase with a valid receipt. Worn, or used product may not be returned for any reason, excluding defective issues. Ella-g retains sole discretion as to the quality of return and product to be exchanged.
If you do not have a receipt, but the merchandise is still ticketed and unused, a valid identification is needed and we will only be able to process a merchandise credit for the current selling price.